Refund policy

South Shore Grails Return Policy

At South Shore Grails, we take product condition, authenticity, and sealed-product integrity seriously. Please review this policy before completing your purchase.

Final Sale Items

The following items are final sale and are not eligible for return, refund, or exchange:

1. Collectibles
2. Graded cards
3. Opened packs, boxes, cases, or sealed products
4. Any item with broken seals, damaged packaging, missing wrapping, tampered packaging, or signs of use
5. Any item marked “Final Sale,” “As Is,” or similar at the time of purchase

Opened packs, boxes, and sealed products cannot be returned because product contents, condition, and authenticity can no longer be verified once opened.

Eligible Returns

Returns are accepted only for:

1. Unopened packs, boxes, or sealed products that remain factory sealed and untampered with
2. Eligible raw cards that are not graded, not marked final sale, and are returned in the same condition in which they were sold

To qualify for a return, the item must be unused, undamaged, complete, and returned with proof of purchase.

Return Window

Eligible return requests must be made within 30 days of purchase.

Items returned after 30 days are not eligible for refund, store credit, or exchange unless required by law.

Restocking Fee

Approved returns may be subject to a restocking fee of up to 20% of the item purchase price.

The restocking fee may be deducted from the refund or store credit to cover inspection, handling, payment processing, and restocking costs. Any applicable shipping charges are non-refundable unless the return is due to an error by South Shore Grails.

Refund Method

Approved refunds will be issued to the original payment method when possible. South Shore Grails may issue store credit where permitted by law and where disclosed at the time of purchase.

Shipping and Return Costs

Customers are responsible for return shipping costs unless the return is due to South Shore Grails sending the wrong item. Returned items must be packaged securely. South Shore Grails is not responsible for items lost or damaged in return transit.

Damaged, Incorrect, or Missing Items

If you receive an incorrect item or believe your order was damaged in transit, contact South Shore Grails as soon as possible with your order number and clear photos of the item, packaging, and shipping materials.

Claims may be denied if the item has been opened, altered, removed from its original packaging, or if sufficient documentation is not provided.

No Guarantee of Card Grades or Pulls

South Shore Grails does not guarantee card grades, pack contents, box contents, pull rates, centering, print quality, manufacturer defects, or resale value. Trading cards and collectibles may vary in condition due to manufacturing, packaging, or handling by the manufacturer.

Policy Disclosure

This return policy applies to all South Shore Grails purchases and should be reviewed before purchase. A written copy of this policy is available upon request.