Shipping policy

South Shore Grails Shipping Policy

At South Shore Grails, we work to package and ship all orders safely and efficiently. Please review our shipping policy before placing an order.

Processing Time

Orders are typically processed and shipped within 3 business days after payment has been confirmed.

Business days are Monday through Friday, excluding weekends and holidays.

Shipping Time

Shipping time begins once the carrier receives the package. Delivery times may vary depending on the shipping method, carrier, destination, weather, holidays, or other delays outside of South Shore Grails’ control.

Tracking Information

Once your order ships, tracking information will be provided when available. Customers are responsible for monitoring tracking updates and arranging for safe delivery.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

South Shore Grails is not responsible for delays, failed deliveries, or lost packages caused by incorrect or incomplete shipping information provided by the customer.

Packaging

We take care to package trading cards, collectibles, packs, boxes, and sealed products securely. Packaging methods may vary depending on the item type, size, value, and shipping method selected.

Lost, Stolen, or Delayed Packages

Once an order has been handed over to the shipping carrier, South Shore Grails is not responsible for carrier delays, lost packages, stolen packages, or delivery issues.

Customers should contact the shipping carrier directly for updates, missing mail searches, or delivery claims. South Shore Grails may assist where possible, but carrier-related issues are ultimately handled by the carrier.

Damaged Packages

If your package arrives damaged, please keep the item, packaging, and shipping materials, and contact South Shore Grails as soon as possible with clear photos.

Damage claims may require photos of the outside packaging, inside packaging, shipping label, and the damaged item.

Local Pickup

Local pickup may be available when offered by South Shore Grails. Customers must arrange pickup in advance and may be required to show proof of purchase or identification.

Order Issues

If you believe there is an issue with your shipment, please contact South Shore Grails with your order number and a description of the issue. We will review the matter and respond as soon as possible.